Return & Exchange Policy

At Core Asana, we are committed to delivering premium quality wellness products with a focus on customer satisfaction. Due to the nature of our acupressure products, all sales are final, and we do not offer returns, cancellations, or refunds once orders are shipped or delivered.

General Policy

• All sales are final and non-refundable once shipped or delivered.
• Core Asana is not responsible for damages caused by mishandling, improper use, or failure to follow care instructions.

Cancellation Policy

• Orders can be cancelled only if the request is made before the order is packed for shipping.
• Once an order is packed or shipped, cancellations cannot be processed.

Email us at info@coreasana.com for cancellations.

Delivery Policy

• Orders are shipped within 1-2 business days after confirmation.
• If your order is marked as delivered but you haven’t received it, contact us within 24 hours.

Exchange Policy

• The product is damaged or defective upon delivery.
• The exchange request is made within 4 days of delivery.

How to request an exchange:

1. Email us at info@coreasana.com or call us at +91-9625962001 within 4 days of delivery.
2. Provide a mandatory unboxing video clearly showing the damage or defect.

Terms & Conditions for Exchanges:

• All exchange requests are subject to verification and approval.
• Requests made after 4 days & without proper proof will not be entertained.
• The customer is responsible for shipping charges for replacement products.
• Core Asana reserves the right to decline exchanges in cases of improper care or mishandling.

Warranty Policy

Our Acupressure range of products are crafted with advanced thermo-fusing technology for durability and performance.

What’s covered under warranty?

• Loose spike buttons or manufacturing defects within 1 year of purchase.

What’s not covered?

• Damages caused by sharp objects, mishandling, improper washing, or failure to follow care instructions.
• Intentional misuse or damage.

For approved warranty claims, replacements will be processed within 7-21 business days.

FAQ: Common Customer Queries

Q1. Can I return a product for a refund?

Refunds are not offered. However, exchanges are accepted for valid claims.

Q2. My order shows delivered, but I haven’t received it. What should I do?

• Check with neighbors, security personnel, or others at the delivery location.
• Contact us within 24 hours of the delivery update if the issue persists.

Q3. How do I track my order?

• Visit www.coreasana.com > Order Status.
• Enter your order ID to view the delivery details.

Q4. What payment methods do you accept?

• Credit/Debit Cards.
• UPI/QR Payments.
• Wallets (PhonePe, Simpl, Amazon Pay).
• Net Banking.
• Cash on Delivery (COD).

Important Reminders

• Submit claims within the specified timelines for approval.
• Core Asana reserves the right to approve or deny any request based on its policies.
• Customer satisfaction is our priority, and we aim for a transparent process.

Contact Us

Email: info@coreasana.com

Phone: +91-7827270004