Return and Exchange Policy

We value our customers and want their experience with us to be smoothest possible. Hence we have provided as much information as possible to educate them about our products, before they make their purchase decision.

We DONOT provide return/ exchange or cancellation on orders that fall under below categories:

• On acupressure products (AcuTech Mat & AcuPaw Scalp Massager) due to hygiene reasons. They can only be returned or exchanged in case you receive a defective/ broken product and not on subjective opinion such as performance not good
• Product that exceeds the return/ exchange window i.e., 5 days
• If you change your mind after we dispatched your order or handed it over to our shipping partner

Although we have stringent QC measures to make sure every product that gets delivered matches highest quality standards. Still if the product you receive is damaged, in a defective form, or if it’s significantly different from what was purchased, you can reach out to us within 5 days of receiving the product at +91-7827270004 or write us at info@coreasana.com & our team will get in touch with you.

Note: In case where refund needs to be issued, the same get remitted to your original payment mode within 24-48 hrs of us receiving the product back

Warranty on AcuTech Mat

As we use advanced thermo-fusing technology to paste spike buttons on the mat (instead of gum or adhesive), we are very much assured of its built quality. But still it does, we give 1 year warranty from the date of purchase only if the spikes come out of the mat. If it does, you need to get in touch with our team & they will inspect the cause behind it. Upon successfully examining the case if we find a problem with that specific item, we will ship a new mat to the customer. For the same, shipping cost will be borne by the customer.

Please make a note that it will only be entertained if the mat/ spikes has(ve) not been rubbed against sharp objects/ destroyed intentionally/ washed without adhering to our washing instructions.