Shipping Policy

Shipping Within India

• Free Shipping: Deliveries are free of charge for orders above INR 1000.
• Taxes Included: All prices displayed on the website are inclusive of taxes.
• Dispatch Time: Orders are dispatched within 24 - 48 hours of confirmation.
• Tracking Information:
  • A confirmation email and tracking details will be shared once your order is dispatched.
  • You can track the status of your order using the provided details.
• Address Changes:
  • Changes to the delivery address after dispatch may not be possible.
  • This is subject to the discretion of the courier partner.
• Delivery Attempts: If delivery is not completed due to the unavailability of the recipient, the courier partner may attempt redelivery or return the package to our facility.

International Shipping

• Shipping Charges:
  • International deliveries are chargeable and vary depending on the location and products ordered.
  • Charges will be displayed during checkout.
• No P.O. Box Delivery: We do not ship to P.O. box addresses.
• Taxes and Duties:
  • Taxes incurred at our end are included in the product price.
  • Some countries may levy additional duties, taxes, or surcharges, which must be paid upon delivery by the customer.
• Customs Clearance:
  • Customers are responsible for any delays caused by customs clearance in their country.
  • We will assist by providing necessary documents if required.
• No Cash-on-Delivery (COD): COD payment options are not available for international orders.
• Dispatch Time: Orders are dispatched within 48 hours of confirmation.
• Delivery Availability:
  • We offer door-to-door delivery worldwide unless restricted by local government regulations.
  • In case delivery is prohibited in a certain location, we will inform the customer promptly.
• Tracking Information:
  • A confirmation email and tracking details will be shared to help you track your package.
  • You can use these details to monitor the shipping progress.
• Damaged Parcels:
  • If a parcel is significantly damaged in transit, the courier may return it to us without attempting delivery.
  • In such cases, we will repack and reship the order free of charge.
• Undelivered Packages:
  • If a package is undelivered and returned to our facility, customers may opt for redelivery (subject to additional charges) of the product.

Important Notes

• Delivery Delays: Unforeseen events, including weather, strikes, or regional lockdowns, may cause delays in delivery. We will notify you in such cases.
• Customer Responsibility: Ensure the delivery address provided is accurate. We are not responsible for delays or non-delivery due to incorrect addresses.
• Special Requests: For urgent deliveries or any specific delivery requirements, please email us at info@coreasana.com.